WhatsApp Commerce, Catalogs, Products & Order Management
Use Socialone Commerce & Orders to manage WhatsApp catalogs, products, variants, service bookings, WhatsApp Pay flows, bulk imports with images, per-catalog availability, product messages, carts, and orders.
How SIA handles this
- ✓
Product management with pricing, compare-at price, sale price windows, stock tracking with auto out-of-stock, SKU, brand, category, GTIN, MPN, compliance fields, rich descriptions, specs, size charts, and care instructions.
- ✓
Variant generator that creates every size × color × material combination at once, grouping results under a shared item group ID so buyers can choose in WhatsApp.
- ✓
Bulk product import through CSV or ZIP with up to 20 images per product, row-level error tracking, and SKU-based upsert so re-imports update without duplicating.
- ✓
Catalog management with per-catalog availability overrides — one product can be active in a retail catalog and hidden in a wholesale catalog simultaneously.
- ✓
WhatsApp Pay integration with three order flow modes: manual confirmation, auto-confirm then request payment, or request payment first and auto-confirm after capture.
- ✓
Service bookings alongside product orders — appointment scheduling, staff assignment, reminder tracking, and a dedicated Scheduled → Complete or No Show lifecycle.
- ✓
Product sending inside chat through single product cards, multi-product messages, and catalog browse — with SIA drawing on catalog data when answering product questions automatically.
- ✓
OMS settings for WhatsApp account-level cart behavior, shipping address collection, order confirmation flow, and UPI payment configuration.
Measured results
Bulk imports reduce manual product creation for large catalogs.
ZIP imports keep product data and image files together for cleaner catalog setup.
Product chat sends help agents move from inquiry to item selection without leaving the inbox.
Order filters give teams a faster view of pending, paid, shipped, delivered, completed, or cancelled work.
What customers say
Neeraj Bajaj
Owner, The Spice Corner
SIA wrote our entire Diwali campaign in one afternoon — captions, images, and the WhatsApp broadcast. We used to spend a week on that.
Deepika Venkataraman
General Manager, Serenity Resorts
We reply to 200+ Google reviews a week without hiring anyone. SIA keeps the tone warm and specific — guests actually notice the difference.
Dr. Prashant Menon
Clinic Director, HealthFirst
Our WhatsApp appointment reminders used to be manual. SIA now sends, follows up, and replies to rescheduling requests. Patient no-shows dropped 40%.
Tanvir Ahmed
Founder, Craftly
SIA generated 30 Instagram posts for our launch in under an hour — each one with a different image. We would have spent ₹30,000 on a content agency.
Shruti Balasubramanian
Marketing Lead, The Grand Cochin
Our response rate on Google went from 40% to 98% in the first month. Guests now see a brand that's attentive — and bookings have reflected that.
Karthik Subramaniam
Regional Head, Fashion Hub
The unified inbox changed everything. Our team handles Instagram, WhatsApp, and Facebook from one screen. SIA takes the routine replies; we focus on the relationships.
Rashida Syed
Director, BrightPath Coaching
We ran a WhatsApp admission campaign that brought in 120 enquiries in 3 days. The segmentation and flow builder made it possible without a marketing team.
Anjali Venkatesh
Owner, The Dough Room
Every Sunday we post a new special. SIA writes the caption, makes the image, and posts it across Facebook, Instagram, and Google. I stopped worrying about content.
People also ask
What teams use this for most often?
Bulk catalog launch, Variant-ready product setup, Product-assisted conversations.
What are the core capabilities?
Product management with pricing. Variant generator that creates every size × color × material combination at once. Bulk product import through CSV or ZIP with up to 20 images per product.
Who is this built for?
Commerce Operators, WhatsApp Sales Teams, Catalog Managers.
What kind of outcomes does it drive?
Move product setup, catalog sync, chat selling, and order follow-up into one workspace. Reduce catalog maintenance time with CSV and ZIP imports that include image handling. Keep WhatsApp product messages tied to eligible commerce catalogs and active products.
What teams use this for
Bulk catalog launch
Upload products.csv with image files in a ZIP, match images by filename, review row errors, and publish a cleaner WhatsApp catalog faster.
Variant-ready product setup
Create size, color, material, or pattern variants so buyers can choose the right item while the team keeps grouped inventory organized.
Product-assisted conversations
Send a product card or catalog selection inside an active WhatsApp conversation and continue the order discussion in the same thread.
Meta catalog sync for WhatsApp
Connect only commerce Meta catalogs for WhatsApp product and catalog messaging, then review sync status before sending items.
Order operations queue
Filter orders by status, payment state, assignee, and order type so pending follow-ups do not get buried.
Post-purchase follow-up
Use inbox context, contacts, and order history to answer buyer questions and trigger support or feedback workflows.
Who this is built for
Commerce Operators
Maintain products, stock, prices, catalogs, and order states from one operational view.
WhatsApp Sales Teams
Send product cards in active conversations and follow up on buyer intent quickly.
Catalog Managers
Import product sheets, map images, group variants, and sync eligible items to Meta.
Why teams choose it
- ✓
Move product setup, catalog sync, chat selling, and order follow-up into one workspace.
- ✓
Reduce catalog maintenance time with CSV and ZIP imports that include image handling.
- ✓
Keep WhatsApp product messages tied to eligible commerce catalogs and active products.