Deliver enterprise-grade ticketing with SIA-driven triage, automations, and insights so every case closes faster than the customer expects.
Discover the most advanced tools and benefits to transform your business with Customer Care Command Center.
Full-service ticket console with status, priority, assignee, and SLA filters plus bulk actions for fast queue hygiene.
Deep ticket records capturing custom fields, attachments, internal notes, linked contacts, and SIA-suggested next steps.
Context binding that links tickets back to originating reviews, comments, feedback, or WhatsApp threads so follow-ups include the full story.
Assignment automation covering round robin, least busy, skill, and escalation rules tuned by analytics-driven guardrails.
SLA policies, templates, and category taxonomies governed from one hub so enterprise teams stay compliant.
Integrated Ask SIA for ticket replies, macro suggestions, and proactive check-ins when cases risk breaching SLAs.
Health dashboards tracking backlog, response times, resolution speed, and automation coverage across teams and locations.
See how Customer Care Command Center helps businesses achieve measurable results.
45% faster first response with SIA drafting initial replies and nudging owners.
30% reduction in reopen rates by pairing workflows with contextual recommendations.
100% SLA visibility with proactive breach warnings and automated escalations.
2x improvement in agent productivity through queue automation and macros.
Discover how businesses like yours are achieving success with Socialone.
Retail Manager
Socialone has made managing customer feedback effortless. Our response times have drastically improved.
Store Owner
We've seen a 30% increase in positive reviews since using Socialone's tools. Highly recommended!
Operations Head
The centralized dashboard saves us so much time. Managing reviews and engagement is now seamless.
Regional Manager
Socialone is an essential tool for modern retail businesses. Simple, intuitive, and powerful.
Chief Administrator
Managing patient feedback has become so much easier. Socialone has transformed our workflows.
Clinic Manager
Our team can now track patient satisfaction in real-time. It’s a game-changer for healthcare.
Hospital Director
Socialone helps us monitor reviews and respond promptly, improving our trust and reputation.
Patient Experience Lead
With Socialone, we can focus on what truly matters: patient care.
Hotel Manager
Socialone has elevated our guest experiences. It's an all-in-one solution for feedback and reviews.
Front Desk Supervisor
Managing guest reviews used to be chaotic. Socialone has brought in structure and ease.
Resort Owner
The sentiment analysis tools are incredibly helpful for improving our services.
Guest Relations Lead
Socialone makes guest engagement seamless and enjoyable for both staff and customers.
School Principal
We’ve seen a marked improvement in parent feedback management since adopting Socialone.
Administrator
Tracking engagement and feedback has never been this easy. A fantastic platform for education.
Director of Education
Socialone has helped us bridge the gap between teachers, students, and parents efficiently.
Academic Head
The platform's analytics give us clear insights into engagement and satisfaction.
E-commerce Manager
Socialone provides us with tools to manage customer interactions and grow our online presence.
Product Lead
Improved reviews and better feedback management have helped us grow faster.
Operations Manager
Socialone simplifies customer engagement and analytics for our online business.
Customer Success Lead
Socialone's smart replies and performance tools save us hours of manual work.
Explore how teams use Customer Care Command Center across campaigns and channels.
Route VIP tickets to a specialized queue with SIA summarizing history and proposing concierge-level responses.
Trigger automated review handoffs, fallback owners, and leadership alerts the moment a ticket nears SLA risk.
Tag feature requests, auto-sync highlights to roadmaps, and keep requesters updated without manual chasing.
Coordinate onsite visits with automated scheduling, knowledge packs, and resolution summaries delivered to field teams.
Guide new customers through setup with SIA nudging next steps, scheduling check-ins, and escalating blockers instantly.
Maintain auditable histories of every decision, review, and interaction for regulated industries.
See who uses Customer Care Command Center to move faster without extra tooling.
Showcase a modern helpdesk with AI copilots and airtight governance.
Balance staffing, SLAs, and escalations with analytics-backed guardrails.
Onboard agents with contextual guidance and templated playbooks.
Deliver enterprise-grade ticketing with SIA-driven triage, automations, and insights so every case closes faster than the customer expects.
Prove you run a modern, AI-backed support desk from day one.
Give agents context, suggestions, and automation without losing empathy.
Hit every SLA with proactive warnings and automated fallbacks.