Turn every QR scan, survey, and review into an AI-curated feedback loop that protects your reputation and amplifies fans instantly.
Discover the most advanced tools and benefits to transform your business with Feedback & Review Intelligence.
Campaign builder with branching logic, SIA-written questions, and automated follow-ups for promoters and detractors.
QR codes, shareable links, and WhatsApp automations that meet respondents wherever they engage.
Sentiment-aware routing that escalates risky feedback, spins up tickets, or triggers workflows instantly.
Service recovery automations that create tickets with the full survey transcript so frontline teams act in seconds.
Review syndication that nudges happy customers toward Google, Facebook, or industry sites while capturing private recovery paths.
Live dashboards that translate responses into themes, CSAT trends, and action items for every team.
Proof vault storing testimonials, quotes, and compliance-ready evidence for marketing reuse.
See how Feedback & Review Intelligence helps businesses achieve measurable results.
2x increase in verified public reviews within the first 60 days.
65% reduction in unresolved negative feedback thanks to auto-escalations.
30-point lift in NPS follow-up rates with SIA-personalized outreach.
100% visibility into campaign performance with anomaly alerts.
Discover how businesses like yours are achieving success with Socialone.
Retail Manager
Socialone has made managing customer feedback effortless. Our response times have drastically improved.
Store Owner
We've seen a 30% increase in positive reviews since using Socialone's tools. Highly recommended!
Operations Head
The centralized dashboard saves us so much time. Managing reviews and engagement is now seamless.
Regional Manager
Socialone is an essential tool for modern retail businesses. Simple, intuitive, and powerful.
Chief Administrator
Managing patient feedback has become so much easier. Socialone has transformed our workflows.
Clinic Manager
Our team can now track patient satisfaction in real-time. It’s a game-changer for healthcare.
Hospital Director
Socialone helps us monitor reviews and respond promptly, improving our trust and reputation.
Patient Experience Lead
With Socialone, we can focus on what truly matters: patient care.
Hotel Manager
Socialone has elevated our guest experiences. It's an all-in-one solution for feedback and reviews.
Front Desk Supervisor
Managing guest reviews used to be chaotic. Socialone has brought in structure and ease.
Resort Owner
The sentiment analysis tools are incredibly helpful for improving our services.
Guest Relations Lead
Socialone makes guest engagement seamless and enjoyable for both staff and customers.
School Principal
We’ve seen a marked improvement in parent feedback management since adopting Socialone.
Administrator
Tracking engagement and feedback has never been this easy. A fantastic platform for education.
Director of Education
Socialone has helped us bridge the gap between teachers, students, and parents efficiently.
Academic Head
The platform's analytics give us clear insights into engagement and satisfaction.
E-commerce Manager
Socialone provides us with tools to manage customer interactions and grow our online presence.
Product Lead
Improved reviews and better feedback management have helped us grow faster.
Operations Manager
Socialone simplifies customer engagement and analytics for our online business.
Customer Success Lead
Socialone's smart replies and performance tools save us hours of manual work.
Explore how teams use Feedback & Review Intelligence across campaigns and channels.
Route promoters to Google reviews, capture private feedback from detractors, and trigger instant recovery workflows when sentiment dips.
Pair visit follow-ups with compassionate replies and compliance-ready escalations so clinical teams fix issues before the next appointment.
Compare NPS, CSAT, and review trends per location with SIA recommending which stores need coaching versus celebration.
Tag feature requests, auto-sync themes to roadmaps, and feed win stories back to marketing for launch proof.
Draft disclosure-aware replies, document reviews, and archive every interaction for audits without losing human warmth.
Trigger mid-stay check-ins, escalate urgent issues to on-property teams, and capture checkout praise for social proof instantly.
See who uses Feedback & Review Intelligence to move faster without extra tooling.
Close the loop on every response and prove the wins in one dashboard.
Automate recovery paths and keep frontline teams informed instantly.
Standardize best-practice feedback journeys across every location.
Turn every QR scan, survey, and review into an AI-curated feedback loop that protects your reputation and amplifies fans instantly.
Capture feedback the moment it happens across every channel.
Let SIA triage sentiment and deliver the right response automatically.
Spot risk before it snowballs with live anomaly and escalation alerts.