Give agents one AI-assisted desk for every social, messaging, and review conversation with routing, context, and collaboration built in.
Discover the most advanced tools and benefits to transform your business with Unified Inbox Workspace.
Single inbox across Facebook, Instagram, LinkedIn, WhatsApp, YouTube, and Google My Business with urgency scoring and sentiment awareness.
Ask SIA copilots drafting responses, surfacing intent, and recommending next actions inside every thread.
Assignment rules supporting round robin, least busy, skill-based routing, and fallbacks orchestrated by SIA when humans are offline.
Conversation models that log participants, keyword replies, CTA responses, and last-message timestamps so agents see the full journey before typing.
Template library access inside the composer with escalation into broadcasts, keyword replies, or workflows when patterns emerge.
Conversation timeline capturing history, files, reviews, automations, and cross-team notes so no one loses context.
Workspace automations for after-hours replies, SLA nudges, queue health indicators, and priority alerts.
See how Unified Inbox Workspace helps businesses achieve measurable results.
50% faster handle times with SIA drafting responses instantly.
95% of conversations assigned within SLA thanks to smart routing.
30% increase in first-contact resolution as agents work with full context.
75% drop in duplicate replies through queue intelligence and guardrails.
Discover how businesses like yours are achieving success with Socialone.
Retail Manager
Socialone has made managing customer feedback effortless. Our response times have drastically improved.
Store Owner
We've seen a 30% increase in positive reviews since using Socialone's tools. Highly recommended!
Operations Head
The centralized dashboard saves us so much time. Managing reviews and engagement is now seamless.
Regional Manager
Socialone is an essential tool for modern retail businesses. Simple, intuitive, and powerful.
Chief Administrator
Managing patient feedback has become so much easier. Socialone has transformed our workflows.
Clinic Manager
Our team can now track patient satisfaction in real-time. It’s a game-changer for healthcare.
Hospital Director
Socialone helps us monitor reviews and respond promptly, improving our trust and reputation.
Patient Experience Lead
With Socialone, we can focus on what truly matters: patient care.
Hotel Manager
Socialone has elevated our guest experiences. It's an all-in-one solution for feedback and reviews.
Front Desk Supervisor
Managing guest reviews used to be chaotic. Socialone has brought in structure and ease.
Resort Owner
The sentiment analysis tools are incredibly helpful for improving our services.
Guest Relations Lead
Socialone makes guest engagement seamless and enjoyable for both staff and customers.
School Principal
We’ve seen a marked improvement in parent feedback management since adopting Socialone.
Administrator
Tracking engagement and feedback has never been this easy. A fantastic platform for education.
Director of Education
Socialone has helped us bridge the gap between teachers, students, and parents efficiently.
Academic Head
The platform's analytics give us clear insights into engagement and satisfaction.
E-commerce Manager
Socialone provides us with tools to manage customer interactions and grow our online presence.
Product Lead
Improved reviews and better feedback management have helped us grow faster.
Operations Manager
Socialone simplifies customer engagement and analytics for our online business.
Customer Success Lead
Socialone's smart replies and performance tools save us hours of manual work.
Explore how teams use Unified Inbox Workspace across campaigns and channels.
Convert an inbound query into a ticket, let SIA draft the reply, and schedule a proactive follow-up broadcast in one flow.
Route social buzz about a campaign to marketers, track sentiment, and recycle winning replies into macros instantly.
Enable SIA auto-responses overnight, flag urgent threads, and brief morning teams with conversation summaries.
Escalate high-value contacts with context, recommended talking points, and callback availability.
Share internal notes, files, and feature requests without leaving the thread while SIA logs every action.
Convert repeated conversations into templates or workflow triggers with SIA suggesting guardrails to include.
See who uses Unified Inbox Workspace to move faster without extra tooling.
Stay in the reply flow with SIA drafting and context at your side.
Monitor queue health, automation coverage, and SLAs in real time.
Blend proactive outreach with inbound collaboration seamlessly.
Give agents one AI-assisted desk for every social, messaging, and review conversation with routing, context, and collaboration built in.
Manage every channel from a single, intelligent workspace.
Let SIA draft, coach, and escalate so agents stay focused on empathy.
Route conversations fairly with built-in automation and fallbacks.