Send Product in Chat

Send product messages when a customer is already in a WhatsApp conversation and the product belongs to a Meta-linked catalog.

Message Types

• Product Card: sends a single product card. WhatsApp does not support a header for this mode.
• Catalog: sends a full catalog browse message with this product as thumbnail context.
• Multi-Product: sends a product list with a header. Best for two or more products.

Fields

• Search conversation: search by contact name or phone.
• Header: used for multi-product messages.
• Body: message text sent with the product context.
• Footer: optional short footer.

Before Sending

• Confirm the product belongs to a Meta-linked commerce catalog.
• Confirm the conversation is on the WhatsApp account linked to the catalog.
• Use Product Meta Sync if the product is not eligible to send.

Related Docs

• Product Meta Sync
• Viewing & Filtering Messages
• Orders